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In 2018, "Giro Credit" joined the CRS club.

The Corporate Social Responsibility (CSR) Club is an unregistered union whose mission is to create sustainable development in Georgia, through the development of corporate social responsibility.

Club was founded on May 27, 2015 by the NGO "Civil Development Agency" (CiDA) and the company "GePRA". Today, the club combines up to 80 members, business, non-governmental sectors, public agencies and academia.
→ The club is aimed at it:

  • To promote awareness in the business and, in general, the corporate social responsibility standards in the society and popularize / promote this direction;
  • To influence the national social responsibility of corporate social responsibility;
  • To promote joint and sustainable social projects by business and civil society;
  • Make business to support the goals of sustainable development.

◊  The activities of the Corporate Social Responsibility Club in support of corporate liability are supported by the United States Agency for International Development (USAID) in the framework of the East-West Management Institute (EWMI) ACCESS project and the European Union.

Georgian Microfinance Association

The Association for Development and Support of Microfinance Organizations was established in August 2009. Its founders are Microfinance Organizations. The main goal of the Association is to promote and develop microfinance sector in Georgia.

There are several committees in the Association. Among them is the "Ethics and Social Impact Committee", the main purpose of which is to introduce high standards of consumer protection, transparency and social responsibility in the sector.

"Giro Credit" joined the Georgian Microfinance Association in 2013 and is actively involved in the organization's activities to stimulate development of microfinance sector in Georgia.

 

In case of a claim

Existing claims can be made by the client, by oral, writing  [Any branch of the lender], web site   [https://girocredit.ge/user_rights.], email [help@girocredit.ge] or telephone call [+995 32 2 38 37 37],

Which will be considered for a maximum of one month.

The rule and procedure for reviewing the claim is placed on the website https://girocredit.ge/user_rights.

In case of claim you have the right to contact the National Bank of Consumer Rights Protection.

Get important information by the website of the National Bank of Georgia www.nbg.gov.ge/cp And by hot line 8 [32] 2 406 406

The complaint can also be submitted to the e-mail address consumer@microfinance.ge  Or the hotline of the association  tel: 295

12 11 (From 10:00 to 18:00) On behalf of the Georgian Microfinance Association Ethics and Social Impact Committee.

The Client Protection Principles

MFO “Giro Credit” has joined the "Smart Campaign" - the largest international campaign of client protection in the microfinance sector. 

Responsible financial inclusion is being fully transparent in the pricing, terms and conditions of all financial products. Responsible financial inclusion is working with clients so they do not borrow more money than they can repay or use products that they do not need. Responsible financial inclusion employs respectful collection practices and adopts high ethical standards in the treatment of clients. Responsible financial inclusion gives clients a way to address their complaints so they can be served more effectively. Responsible financial inclusion ensures client data remains private. Responsible financial inclusion protects clients, businesses, and the industry as a whole.

Responsible financial inclusion encompasses core Client Protection Principles to help financial service providers practice good ethics and smart business. The Client Protection Principles are the minimum standards that clients should expect to receive when doing business with a financial service provider. These principles were distilled from the path-breaking work by providers, international networks, and national microfinance associations to develop pro-client codes of conduct and practices. There is consensus within the financial inclusion industry that providers of financial services should adhere to these core principles:

  • Appropriate product design and delivery
    Providers will take adequate care to design products and delivery channels in such a way that they do not cause clients harm. Products and delivery channels will be designed with client characteristics taken into account.
  • Prevention of over-indebtedness
    Providers will take adequate care in all phases of their credit process to determine that clients have the capacity to repay without becoming over-indebted. In addition, providers will implement and monitor internal systems that support prevention of over indebtedness and will foster efforts to improve market level credit risk management (such as credit information sharing).
  • Transparency
    Providers will communicate clear, sufficient and timely information in a manner and language clients can understand so that clients can make informed decisions. The need for transparent information on pricing, terms and conditions of products is highlighted.
  • Responsible pricing
    Pricing, terms and conditions will be set in a way that is affordable to clients while allowing for financial institutions to be sustainable. Providers will strive to provide positive real returns on deposits.
  • Fair and respectful treatment of clients
    financial service providers and their agents will treat their clients fairly and respectfully. They will not discriminate. Providers will ensure adequate safeguards to detect and correct corruption as well as aggressive or abusive treatment by their staff and agents, particularly during the loan sales and debt collection processes.
  • Privacy of client data
    The privacy of individual client data will be respected in accordance with the laws and regulations of individual jurisdictions. Such data will only be used for the purposes specified at the time the information is collected or as permitted by law, unless otherwise agreed with the client.
  • Mechanisms for complaint resolution
    Providers will have in place timely and responsive mechanisms for complaints and problem resolution for their clients and will use these mechanisms both to resolve individual problems and to improve their products and services.
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